Trees will be despatched in strict rotation during the dormant season, between January and mid-March. We cannot guarantee delivery by specific dates, but will endeavour to satisfy customers' requests.
 

A deposit of 50% (excluding the p&p) will be payable when the order is placed, the balance and postage and packing before despatch.
 

Cancellations must be made within 10 days of our receipt of your order. An administration charge of 20%, or £10, whichever is greater will be levied against all cancellations made after this period.
 

No goods will be despatched until customers can be contacted to confirm a suitable date and or address to deliver them to.
 

Returns must be made through recorded delivery and care taken to ensure they arrive in good condition.
 

We cannot accept liability for goods ‘in transit’. Once passed to the carriers (who are chosen for their reliability and care) they are out of our control. All complaints should be made to the carriers within 3 days of delivery. The precaution of signing for deliveries as ‘contents not checked’ is advisable. We will always inform the customer when despatch of goods will take place, and on confirmation, any special delivery requirements will be noted.
 

All plants are supplied from the best quality certified stock. Should a plant ‘fail’, we reserve the right to ask that it be returned to us for examination within 4 months of despatch. Following this, if appropriate, a replacement plant will be offered. Any postage costs incurred for return or replacement will be at the customers’ expense.
 

Any goods remaining at Brogdale whether for despatch or collection after the end of March 2007 will automatically be moved back into stock. Any requests for ‘storage’ and ‘maintenance’ after this date will incur an appropriate surcharge.